G
5 out of 5
3 years ago
Very good taxi company
Automatically translated
Complaints and feedback about our service
Your experience matters. Find out how Gorselé follows up on ratings and complaints about our service.
Your experience after the journey
After completed journeys, passengers are selected at random and at intervals to receive an invitation to rate our service. We act on these ratings promptly: they help us understand what is going well and where we can improve.
How we follow up your feedback
A team member reviews your feedback
A team member analyses your feedback and involves the driver if needed to get a complete picture.
Management follows up
The feedback is passed on to management, who take action themselves where the assessment calls for it.
Talking with our customers
Our management team meets regularly with customers to discuss areas for improvement. Together, we explore ways to make booking transport as simple and accessible as possible and to improve and maintain the quality of our service and our team’s work.
Google Reviews
On our public Google page, customers, passengers and people who have not used our services can leave a review. Gorselé currently has more than 600 reviews, with an average rating of 5 out of 5.
When will we handle your complaint?
Complaints are normally handled within 24 hours on working days. Complaints received over the weekend are handled on Monday.
Share a complaint or comment
You do not need to wait for an invitation. Contact us by phone or email and, if possible, include the date and journey concerned so we can look into your message.