Support for individuals
Our dispatch team is available around the clock by phone and email.
Frequently asked questions
How can I request a ride?
Contact our dispatch team by phone or email to discuss your ride and the available options.
How will I know when my driver arrives?
We keep you informed by SMS and WhatsApp, including when your driver arrives.
How do I pay for my ride?
After your ride you can pay securely through Mollie Payments using your chosen payment method.
Can I change or cancel my ride?
Contact our dispatch team as soon as possible and provide your booking details.
How can I give feedback about my ride?
Contact us using the form or by email. Please include the order number or date where possible.
Didn’t find what you were looking for?
Send your question using the form or contact our dispatch team day or night.
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