ISO 9001: quality at Gorselé
Discover how Gorselé uses ISO 9001 to support quality, customer satisfaction and continuous improvement.
Quality is an everyday responsibility
Gorselé has been ISO 9001 certified since 2009. Through our quality management system, we work towards reliable service for businesses, passengers and everyone who relies on us to transport documents, parcels or materials.
ISO 9001 and our collaboration with LRQA Belgium
Gorselé has been ISO 9001 certified since 2009 and works with LRQA Belgium on quality management. We also employ a team member trained as a lead auditor for quality management systems under the ISO 9001 standard. This expertise helps us assess our work critically and keep improving.
Visit LRQA BelgiumWhat is ISO 9001?
ISO 9001 is an international standard for quality management. It describes how an organisation manages its processes, considers customer expectations, monitors results and makes improvements. For certification, an independent certification body assesses whether the quality management system meets the standard’s requirements.
What does this mean for you?
Our quality management system provides customers and passengers with confidence in how we organise and follow up our service:
- Attention to your needs and clear agreements about your transport.
- Established procedures for planning, carrying out and following up assignments.
- Training and follow-up for our staff and drivers.
- Attention to vehicle checks and maintenance.
- Ratings and complaints are reviewed and help us improve.
How we work on quality every day
- Our drivers receive training and instructions and wear a uniform.
- Dispatchers are evaluated and receive further training where needed.
- Our own workshop checks and maintains vehicles.
- We listen to customers and discuss improvements during review meetings.
- For businesses, we adapt booking, execution and invoicing to their way of working.
Your experience helps us improve
Your questions, ratings and comments help us understand what works well and what can be improved. Our team and management follow up your feedback.
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